Frequently Asked Questions

1) Can metal cookware be used on glass-ceramic "smooth top" ranges?

In general, flat-bottomed cookware that will remain flat (won't warp) throughout cooking, regardless of material, will perform well on glass-ceramic cooktops.

2) What is heat tint?

Heat tint is a mottled rainbow -like discoloration on stainless steel that is caused by excessive heat. Heat tint can usually be removed with a commercial stainless steel cleaner commonly found in supermarkets.

3) What causes aluminum to discolor and can the discoloration be removed?

In some localities water contains minerals and alkalines which may be deposited on the inside surface of aluminum pans, causing some discoloration. This does not affect the use of the utensil nor the food prepared in it. Stains or discolorations that may appear on aluminum utensils can be removed by boiling a solution of two to three tablespoons of cream of tartar, lemon juice or vinegar to each quart of water in the utensil for five to ten minutes. Then scour lightly with a soap-filled scouring pad.

4) Can extreme temperature variations cause metal utensils to warp?

Yes. Don't place chilled utensils over high heat or soak hot utensils in cold water. Do not begin cooking frozen foods in a hot pan. Extreme temperature changes may warp the pan because of uneven expansion and contraction of the metal. Long periods of high heat also cause metal utensils to warp.

5) Can top of range cookware also be used in the oven?

A Cookware with phenolic (heat-resistant plastic) handles and knobs and/or with nonstick interior coatings may generally be used in a pre-heated oven up to 350 degrees F. (180 degrees Celsius) but should not be used under the oven broiler unit. Cookware with 100% metal handles can be used in the oven up to 500 degrees F. (260 degrees Celsius), but should not be used under the broiler. Cookware with wooden handles and knobs may not be recommended for oven use. Check the manufacturer's instructions before using top of range cookware in the oven.

6) What special instructions should be followed when cooking or frying in nonstick coated utensils?

Basically the procedures for cooking are the same rules to be followed for regular fry pans. Medium and low heats should be used. Preheat the pan for about one and one-half minutes over medium low or medium heat. Then add food and turn the heat lower. (Many meats are first browned on both sides over medium heat; then the heat is reduced to finish cooking.) High temperatures cause food residues to burn on, affecting the non-stick characteristics.

7) Do cooking utensils have to be discarded if a handle or knob breaks?

Most manufacturers attach handles and knobs in such a way that they can be easily replaced. It is suggested that the specific manufacturer be contacted for replacement parts should the consumer choose to replace a damaged part rather than discard the utensil. Glass or glass-ceramic utensils that are chipped or cracked should be discarded.

Heat absorption is the transferring of heat from the air and vapor to the food. The food absorbs heat from the vapor around it. In addition, where the food is in contact with the cookware, heat transfer by conduction also occurs.

9) What is meant by "clad"?

"Clad" usually means the bonding of one metal to the surface of another, such as copper or aluminum to stainless steel, in a way that takes advantage of characteristics of both metals. For instance, copper or aluminum may be bonded to the exterior of stainless steel to improve heat conductivity. while the inside surface retains the easy-to-clean, scratch-resistant properties of stainless steel.

10) What should be done before using a pan coated with a nonstick finish?

Before using the first time, wash the utensil with hot sudsy water. Rinse thoroughly with hot water and dry immediately. Then apply a film of cooking oil or shortening to the inside surface with a cloth or paper toweling. Solid shortening is more effective than oil when greasing a bakeware pan for baking cakes. However, silicone-coated bakeware does not require pre-seasoning.

11) Can fat or grease be used when cooking with nonstick utensils?

Yes. Any type of solid shortening or cooking oil may be used when cooking with nonstick utensils. Except for eggs and baked goods with a high sugar content, no shortening or oil is needed to keep food from sticking. This is a definite advantage to people on low-fat diets.

12) Do special kitchen tools have to be used with nonstick cookware and bakeware?

Nonstick finishes on some pans may be marred by the sharp edge of a spatula or the point of a fork. For this reason, follow manufacturer's instructions as to the type of kitchen tools to be used on a nonstick utensil. Some reinforced nonstick coatings such as Excalibur and Quantum permit the use of metal utensils, however cutting with a knife is not recommended.

13) Can cookware and bakeware be washed in an automatic dishwasher?

Most cookware and bakeware can be cleaned safely in an automatic dishwasher. However, water with high mineral content, as well as certain detergents can darken some surfaces, stain aluminum or copper, and remove the "seasoning" from cast iron and from nonstick surfaces. Hard anodized aluminum will discolor in a dishwasher. Check the manufacturers instructions before washing your utensils in an automatic dishwasher.

14) Is there a health hazard in using pans with a nonstick finish?

No. Food and Drug Administration scientists have confirmed that these coatings are safe for human use.

15) How should a utensil with a nonstick finish be cleaned?

Wash it in hot sudsy water, using a nylon scrubber. Most nonstick finishes are dishwasher-safe. Re-conditioning with a light application of cooking oil is recommended after dishwasher use.

16) Site Security - Is Your web site secure?

We assure our customers that shopping with your credit card from CastIronCookwareDepot.com is guaranteed to be safe and secure.We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.

17) Can I place my order over the phone?

Yes, you can! We totally understand it's sometimes more convenient to talk to a "real person" when placing an order. Call us anytime Monday thru Friday between 9am and 5pm EST. Please make sure that you either have the brand, model# or the product code available for us to verify the exact merchandise on our web store, before you call us . Our number is: 317-567-1476. Phone orders will only be processed if a credit card authorization form is completely filled and faxed to(317-567-1476) with a copy of the credit card(back and front) and a copy of the card holder's ID. We require the signatures to be matched on all 3 documents.

18) What are my payment options?

We accept Paypal, Visa, Mastercard, American Express, or Discover as forms of payment.

19) Online order status - How can I check the status of my order?

When you place an order with us, you will receive a shipment notification email with your tracking number when either we generate your shipping label or receive your tracking information from our supplier.

20) Confirmation of orders

After placing an order from our website, our server sends you a confirmation email within few minutes. If you place an order with us and don't get a confirmation email, that either means that you didn't complete the order placement process, promptly(most of the time customers forget to click the "Submit Order" button) or your confirmation email went into your "junk" mail folder - it will probably be in there;If you are sure that you placed the order successfully and still didn't receive the order confirmation, then please give us a call at 317-567-1476. We will be more than happy to help you.

21) Will I be taxed?

You will only be charged sales tax(%8.625) if you are a resident of New York State. We are required by law to charge sales tax on orders shipped to NY STATE addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

22) Price matching

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